Help Center

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Help Center

For Veterinarians & Technicians

For Veterinarians & Technicians

Find answers to the most frequently asked questions from our veterinary partners.

Vetster for Vets Mobile App

Getting Started

Vetster Practice Standards for Virtual Care

How does income tax work for the US?

How does income tax work for Canada?

How are licenses verified?

What are Vetster's fees?

What is the Accelerator Appointments program?

Does Vetster Provide Insurance?

I am overseas but hold a valid license in North America, can I use Vetster?

Is there conflict of interest with me working at a small animal private hospital while also working for Vetster?

I can't diagnose or prescribe in my state/province, what can I do?

Does Vetster offer a white-label product?

How does sales tax (VAT) work?

Will I receive any training before I start on Vetster?

Is Vetster strictly dogs & cats focused?

Is there DVM support and guidance I can access through Vetster?

Are behavior/training discussions acceptable for RVTs to perform remotely?

Do you match veterinary professionals with clients or can a client find me on Vetster?

I am licensed in several states/provinces, does this affect how I practice on Vetster?

Is there a minimum number of hours I need to be available on Vetster?

I’m unsure what I am allowed to do online, can Vetster help me?

Will I be an employee or an individual contractor?

How will I be paid?

How does Vetster benefit me as a veterinary professional?

Will there be a Veterinarian supervising appointments with Technicians?

What type of support does Vetster offer me?

Does Vetster dictate the advice I can give?

Do I have to be a Registered Veterinary Technician (RVT)?

Do I need liability insurance?

Do I have to be licensed/practicing in the US or Canada?

I am moving to a new State and my license hasn't switched over yet... can I accept appointments?

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Managing Your Account

Writing an "About me"

How do I update my languages spoken?

How do I export my Vetster iCalendar?

Where do I see my transaction history and payouts?

How do I share my Vetster profile?

How do I manage my appointments?

How do I show what species I treat?

How do I export an appointment to my personal calendar?

Setting Your Availability

How do I edit my rate?

Where do I show my areas of interest?

How do I remove a license?

How do I add a license?

How to import an iCalendar?

Where do I input my clinic information?

How do I edit my "About me" section?

How do I generate a promo code for a client?

How do I add my signature?

How do I update my payout method?

How do I update my availability?

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Managing Your Appointment

What is Request to Book and how does it work?

My client is late/hasn't showed up

Will I be compensated for an "incomplete" appointment?

Can I refer the client/patient to a clinic or is this considered "steering"?

How much should I charge per appointment?

How do I obtain medical records ahead of the appointment with the client/patient?

Will medical records be shared with a client's home vet clinic?

Are invoices and payments automatically generated and sent out after each appointment?

Are medical records securely stored online through the platform?

What kind of issues can I expect to come up for veterinary technicians?

What happens if I get booked for an appointment that I can no longer accommodate?

How do I provide medical records?

NEW Fecal Testing Kits

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Prescriptions

How does Vetster work with PetMeds?

How do I write a prescription on Vetster? (United States)

How do I write a prescription on Vetster? (Canada)

I have a DEA license, can I write a prescription for a controlled drug through Vetster?

Are there any restrictions on prescriptions I can write?

Do you provide legal advice to determine if prescribing across state lines is permitted?

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International Telehealth Consultations

How will I know that the pet owner is located in a country outside my region?

Can I provide telehealth consultations to clients in another country?

Who can provide international telehealth consultations on Vetster?

Does Vetster provide liability insurance?

How will income tax work for international telehealth consultations?

What does it mean to take an international telehealth consultation on Vetster?

What advice can be provided during a telehealth consultation to a pet owner in another country from where I practice?

I am a licensed veterinarian outside of Canada, the United Kingdom or the US. Can I sign up to Vetster?

Will international clients be made aware that prescriptions and diagnoses will not be available to them?

What languages are supported?

In which currency will I be paid?

Can I opt out of providing telehealth appointments to clients outside my country of practice?

How does the sales tax (VAT) work for international appointments?

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