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For Veterinarians in the United Kingdom
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Mobile
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Help Center
Tech Support
For Pet Parents
Getting Started
Managing Your Account
Your Vetster Appointment
For Veterinarians & Technicians
Getting Started
Managing Your Account
Managing Your Appointment
Prescriptions
International Telehealth Consultations
VetsterRx Online Pharmacy (US Only)
For Veterinarians in the United Kingdom
For Pet Parents Outside of Canada, the US, and the UK
Tech Support
Web
Mobile
Tech Support
How to's and common solutions for technical issues with your device or appointment.
How can I contact Support?
I forgot or need to reset my password.
How do I change my password?
How do I update my address?
How can I update my email address?
How do I change my phone number?
How do I change my profile picture?
Web
My camera isn't working
How do I improve my sound quality?
How do I improve my overall video call quality?
How do I grant access to my camera/mic?
I can't hear the other person on my call
How do I clear my cache?
My microphone/speakers aren't working
I have poor internet connection.
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Mobile
I'm experiencing audio/video issues in my Mobile App appointment.
