![vetster-logo-light-1.png]](https://support.vetster.com/hs-fs/hubfs/vetster-logo-light-1.png?height=40&name=vetster-logo-light-1.png){kind=logo}
For pet parents
Find answers to our most frequently asked questions from Pet Parents on Vetster.
Getting Started
- What is Vetster?
- Why should I use Vetster?
- Why should I book my pet a check-up?
- What is telemedicine?
- Is Vetster covered by my pet insurance?
- What is the difference between a veterinarian (DVM) and a veterinary technician (RVT)?
- Do I have to tell my home veterinary clinic about any online appointments?
- The Veterinarian-Client-Patient Relationship (VCPR)
- Should I book an appointment with a veterinarian?
- Will my home veterinarian stop seeing me if I use Vetster?
- Do I need to download any software or other programs to use Vetster?
- Does it cost money to sign up as a pet parent?
- What symptoms can veterinarians on Vetster treat?
- Are veterinary professionals on Vetster licensed?
- How does Vetster work?
- Refer a Friend Program
Managing Your Account
Your Vetster Appointment
- How can I prepare for my appointment?
- How long are appointments?
- Can the veterinarian prescribe medication for my pet?
- Can a prescription be filled at a local pharmacy?
- How can I share completed medical records with my home veterinary clinic?
- How can I download a medical record?
- What happens if I don’t show up to my appointment?
- How can I get my prescription filled? (Canada)
- How can I get my prescription filled? (US)
- Is my appointment recorded?
- How do I cancel my appointment?
- What is Vetster's cancelation policy?