How do I cancel my appointment?

We understand that life happens, and it sometimes may be necessary to cancel your scheduled Vetster appointment. Should you need to cancel your appointment, please follow the steps below:

1. Log into your Vetster account through a web browser

2. On the left-hand side menu select Appointments

3. Open the appointment you need to cancel and select the 3 dots beside Appointment overview. Then select Cancel appointment:

4. Your cancelation will be initiated and you will receive either a Vetster credit or full refund based on Vetster's cancelation policy. You can review our cancelation policy here.

If you need any assistance canceling your appointment, please reach out to our Customer Experience team.