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For pet parents
Find answers to our most frequently asked questions from Pet Parents on Vetster.
Getting Started
- What is Vetster?
- Why should I use Vetster?
- Why should I book my pet a check-up?
- What is telemedicine?
- Is Vetster covered by my pet insurance?
- What is the difference between a veterinarian (DVM) and a veterinary technician (RVT)?
- Do I have to tell my home veterinary clinic about any online appointments?
- The Veterinarian-Client-Patient Relationship (VCPR)
- Should I book an appointment with a veterinarian?
- Will my home veterinarian stop seeing me if I use Vetster?
- Do I need to download any software or other programs to use Vetster?
- Does it cost money to sign up as a pet parent?
- How am I matched with a veterinarian?
- What symptoms can veterinarians on Vetster treat?
- Are veterinary professionals on Vetster licensed?
- How does Vetster work?
- Refer a Friend Program
Managing Your Account
- How do I make a payment?
- How do I update my payment method?
- How do I redeem my promo code?
- How do I save a promo code?
- How do I manage my pet's profile?
- Register your profile with a promo code
- How can I view my payment history and access my receipts?
- What is a home clinic?
- What is the Pet Care Score?
- Is the Pet Care Score a medical recommendation?
- How is the Pet Care Score calculated?
- What is medical record sharing?
Your Vetster Appointment
- How do I book an appointment?
- Should I book with a veterinarian or a technician?
- How can I prepare for my appointment?
- How long are appointments?
- My veterinarian/technician is late, what should I do?
- What happens if I have technical issues during my appointment?
- What if I am unhappy with my appointment?
- Can the veterinarian prescribe medication for my pet?
- Can a prescription be filled at a local pharmacy?
- Am I able to re-book with the same Vet or Technician for future appointments?
- How do I view my previous appointments?
- How do I get in touch with my vet after an appointment?
- How can I share completed medical records with my home veterinary clinic?
- How can I download a medical record?
- What happens if I don’t show up to my appointment?
- How can I get my prescription filled? (Canada)
- How can I get my prescription filled? (US)
- Is my appointment recorded?
- How do I cancel my appointment?
- What is Vetster's cancelation policy?
- How can I request an appointment with a vet outside of their available hours?