What is Vetster's cancellation policy?

1) If you booked and cancelled your appointment 30 minutes or less before the appointment start time, you will be eligible for a Vetster credit that will remain on your account for use towards a future appointment.

The credit will appear in your Wallet within 24 hours. If you need assistance rebooking your appointment prior to it being applied, please reach out to our Support team

2) If you booked and cancelled your appointment 30 minutes or more before the appointment start time and cancel you are eligible for a full refund

The refund will be applied to your original payment card within 5 business days. 

Click here for instructions on how to cancel your appointment.

(Updated as of February 28, 2023)