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For vets & techs
Find answers to the most frequently asked questions from our veterinary partners.
Getting Started
- Vetster Standards for Virtual Care Appointments
- How are licenses verified?
- What is the Accelerator Appointments program?
- Is there any conflict of interest with me working at a clinic while also taking appointments on Vetster?
- If I can't diagnose or prescribe in my state/province, what can I do on Vetster?
- How does income tax work for Canada?
- Does Vetster offer a white-label product?
- Will I receive any training before I start on Vetster?
- How do income tax and tax forms work for the US?
- Is Vetster strictly dogs & cats focused?
- Is there support and guidance I can access through Vetster?
- Are behavior/training discussions acceptable for RVTs to perform remotely?
- How can clients find me on Vetster?
- I am licensed in several states/provinces, does this affect how I practice on Vetster?
- Is there a minimum number of hours I need to be available on Vetster?
- How does sales tax work for Canada?
- I’m unsure what I'm allowed to do online, can Vetster help me?
- How does Vetster work with veterinarians?
- How will I be paid?
- How does Vetster benefit me as a veterinary professional?
- What type of support does Vetster offer me?
- Does Vetster dictate the advice I can give?
- Do I have to be a Registered Veterinary Technician (RVT)?
- Do I need liability insurance?
- Do I have to be licensed/practicing in the US or Canada?
- Can I take appointments that are outside of the state/province I am licensed in?
- How does Vetster provide for continuity and visibility in patient medical records?
- How does Vetster protect information from unauthorized access and data breaches?
- How does Vetster ensure only I can apply an electronic signature to documents like prescriptions?
- How does Vetster facilitate documentation of informed consent?
- How does Vetster facilitate after-hours coverage and “reasonably prompt services” requirements?
- What is the difference between telehealth, telemedicine, and teletriage?
- What is general advice?
Managing Your Account
- Writing an "About me"
- How do I update my languages spoken?
- How do I export my Vetster iCalendar?
- Where do I see my transaction history and payouts?
- How do I share my Vetster profile?
- How can I update which species I treat?
- How do I set/update my availability?
- How do I add or remove a license?
- How can I import an external calendar?
- Where do I input my clinic information?
- How do I edit my "About me" section?
- How do I add my signature?
- How can I add or update my payout method?
- Does Vetster have specific profile photo requirements?
Managing Your Appointment
- Client Cancelations and No-Shows
- Can I refer the client/patient to a clinic or is this considered "steering"?
- How can I obtain past medical records before an appointment?
- Will the medical record be shared with my client’s home veterinary clinic?
- Are invoices and payments automatically generated and sent out after each appointment?
- How does Vetster store medical records?
- What kind of issues can I expect to come up for veterinary technicians?
- What happens if I get booked for an appointment that I can no longer accommodate?
- How do I complete the medical record for an appointment?
- Where can I view my appointments?
- How do I add an appointment to my personal calendar?
- What happens if I don't confirm an appointment?
- Why was my appointment transferred?
- What happens if I decline an appointment?
- How do I make a change in the medical record for an appointment that’s been finalized?
- Can I make changes to a direct message to a client after it’s been sent?
- Are appointments on Vetster recorded?
- Noise Cancelation & Virtual Backgrounds
- What is Request to Book and how does it work?
Prescriptions
- How do I write a prescription on Vetster? (US)
- How do I write a prescription on Vetster? (Canada)
- Are there any restrictions on prescriptions I can write?
- Do you provide legal advice to determine if prescribing across state lines is permitted?
- How do I make a change to a prescription?
- What is Autoship? (US)
International Telehealth Consultations
- What advice can be provided during a telehealth consultation to a pet owner in another country from where I practice?
- How will I know that the pet owner is located in a country outside my region?
- Who can provide international telehealth consultations on Vetster?
- Does Vetster provide liability insurance?
- How will income tax work for international telehealth consultations?
- What does it mean to take an international telehealth consultation on Vetster?
- What does it mean to provide information in the form of General Advice?
- I am a licensed veterinarian outside of Canada, the UK and the US. Can I sign up with Vetster?
- Will international clients be made aware that prescriptions and diagnoses will not be available to them?
- What languages are supported?
- In which currency will I be paid?
- Can I opt out of providing telehealth appointments to clients outside my country of practice?
Vets in the UK
- Is Vetster strictly dogs & cats focused? (UK)
- How does Vetster benefit me as a veterinary professional? (UK)
- Can I prescribe on Vetster? (UK)
- Do I need liability insurance? (UK)
- Will the medical record be shared with my client’s home veterinary clinic? (UK)
- How are licenses verified? (UK)
- Will I receive any training before I start on Vetster? (UK)
- How does Vetster work with veterinarians? (UK)
- What happens if I get booked for an appointment that I can no longer accommodate? (UK)
- How are medical records stored on Vetster? (UK)
- Can I refer the client/patient to a clinic or is this considered "steering"? (UK)
- Are invoices and payments automatically generated and sent out after each appointment? (UK)
- How will I be paid? (UK)
- How can clients find me on Vetster? (UK)
- How can I obtain past medical records before an appointment? (UK)
- Is there a minimum number of hours I need to be available on Vetster? (UK)
- Does Vetster dictate the advice I can give? (UK)
- How do I fulfill a prescription on Vetster? (UK)
- What is an SQP? (UK)
- How does income tax work for the UK?
- Client Cancellations and No-Shows (UK)
- Is there support and guidance I can access through Vetster? (UK)
- Vetster for Vets Mobile App (UK)