Help Center

Back to home

Help Center

For Pet Parents

For Pet Parents

Find answers to our most frequently asked questions from Pet Parents on Vetster.

What should I do in an emergency?

Vetster for Pet Parents Mobile App

Getting Started

How does Vetster work?

Why should I use Vetster?

Why should I book my pet a check-up?

What is telemedicine?

Is Vetster covered by my pet owner’s insurance?

What is the difference between a veterinarian (DVM) and a veterinary technician (RVT)?

Do I have to tell my regular vet about any online appointments?

The veterinarian-client-patient relationship (VCPR)

Should I book a Vetster Medical appointment?

Should I book a Vetster Wellness appointment?

Will my regular vet stop seeing me if I use Vetster?

Do I need to download any software or other programs to use Vetster?

Does it cost money to sign up as a Pet Parent?

How am I matched with a veterinarian?

What kind of symptoms can the vet treat?

Are the veterinary professionals licensed?

See more

Managing Your Account

Refer a Friend Program

How do I make a payment?

How do I update my payment method?

How do I redeem my promo code?

How do I save a promo code?

How do I manage my pet's profile?

Register your profile with a promo code

How do I find my transaction history?

How can I view my appointment receipt(s)?

See more

Your Vetster Appointment

How can I request an appointment with a vet outside of their available hours?

How do I book an appointment?

Should I book with a veterinarian or a technician?

Should I book with Vetster Wellness or Vetster Medical?

How can I prepare for my appointment?

How long are appointments?

Can my pet participate in the video call?

Am I charged more if my appointment runs long?

My veterinarian/technician is late, what should I do?

What happens if I have technical issues during my appointment?

What if I am unhappy with my appointment?

Fecal Kit Cancellation and Replacement Policy

Can the veterinarian prescribe medication for my pet?

Can a prescription be filled at a local pharmacy?

Am I able to re-book with the same Vet or Technician for future appointments?

How do I view my previous appointments?

How do I get in touch with my vet after an appointment?

See more