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For Veterinarians & Nurses
Back to home
Help Center
For Pet Parents
For Pet Parents
Your Vetster Appointment
VetsterRx Online Pharmacy
For Veterinarians & Technicians
How To's
Vet & Technicians
Pet Parents
Tech Support
For Web App
For Mobile App
Glossary
United Kingdom
For Veterinarians & Nurses
For Pet Parents
Find answers to our most frequently asked questions from Pet Parents on Vetster.
Is this covered by my pet owner’s insurance?
Why should I book my pet a check-up?
Should I book with Vetster Wellness or Vetster Medical?
What is the difference between a veterinarian (DVM) and a veterinary technician (VT)?
Can the veterinarian prescribe medication for my pet?
What kind of symptoms can the vet treat?
Why should I use Vetster?
VetsterRx Online Pharmacy
Do I have to tell my regular vet about any online appointments?
How am I matched with a veterinarian?
Vetster Mobile App
Can a prescription be filled at a local pharmacy?
The veterinarian-client-patient relationship (VCPR)
Will my regular vet stop seeing me if I use Vetster?
Should I book a Vetster Medical appointment?
Should I book a Vetster Wellness appointment?
Are the veterinary professionals licensed?
Am I able to rebook with the same Vet or Technician on the system for future appointments?
Should I book with a veterinarian or a technician?
How do I make a payment?
How does Vetster work?
What if this is an emergency?
Refer a friend program
Does it cost money to sign up as a Pet Parent?
Do I need to download any software or other programs to use Vetster?
Vetster is open for bookings!
Your Vetster Appointment
My veterinarian/technician is late, what should I do?
Am I charged more if my appointment runs long?
What happens if I have technical issues during my appointment?
What if I am unhappy with my appointment?
Can my pet participate in the video call?
How can I prepare for my appointment?
How long are appointments?
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VetsterRx Online Pharmacy
Can I have my medications shipped to a different address?
What are the costs?
Where can I find my VetsterRx order?
What kind of medications can online veterinarians prescribe?
Why are prescriptions and VetsterRx Online Pharmacy only available in certain states or provinces?
How do I get my VetsterRx prescription refilled?
How do I know when my order has been shipped?
When will my VetsterRx order arrive?
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