For Pet Parents

Find answers to our most frequently asked questions from Pet Parents on Vetster.

• Fecal Kit Cancellation and Replacement Policy
• Is this covered by my pet owner’s insurance?
• Why should I book my pet a check-up?
• Should I book with Vetster Wellness or Vetster Medical?
• What is the difference between a veterinarian (DVM) and a veterinary technician (VT)?
• Can the veterinarian prescribe medication for my pet?
• What kind of symptoms can the vet treat?
• Why should I use Vetster?
• VetsterRx Online Pharmacy
• Do I have to tell my regular vet about any online appointments?
• How am I matched with a veterinarian?
• Vetster Mobile App
• Can a prescription be filled at a local pharmacy?
• The veterinarian-client-patient relationship (VCPR)
• Will my regular vet stop seeing me if I use Vetster?
• Should I book a Vetster Medical appointment?
• Should I book a Vetster Wellness appointment?
• Are the veterinary professionals licensed?
• Am I able to rebook with the same Vet or Technician on the system for future appointments?
• Should I book with a veterinarian or a technician?
• How do I make a payment?
• How does Vetster work?
• What if this is an emergency?
• Refer a friend program
• Does it cost money to sign up as a Pet Parent?
• Do I need to download any software or other programs to use Vetster?
• Vetster is open for bookings!