Help Center

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Help Center

For pet parents

For pet parents

Find answers to our most frequently asked questions from Pet Parents on Vetster.

What should I do in an emergency?

Vetster for Pet Parents Mobile App

Getting Started

What is Vetster?

Why should I use Vetster?

Why should I book my pet a check-up?

What is telemedicine?

Is Vetster covered by my pet insurance?

What is the difference between a veterinarian (DVM) and a veterinary technician (RVT)?

Do I have to tell my home veterinary clinic about any online appointments?

The Veterinarian-Client-Patient Relationship (VCPR)

Should I book an appointment with a veterinarian?

Should I book a technician appointment?

Will my home veterinarian stop seeing me if I use Vetster?

Do I need to download any software or other programs to use Vetster?

Does it cost money to sign up as a pet parent?

How am I matched with a veterinarian?

What symptoms can veterinarians on Vetster treat?

Are veterinary professionals on Vetster licensed?

How does Vetster work?

Refer a Friend Program

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Managing Your Account

What is medical record sharing?

How do I make a payment?

How do I update my payment method?

How do I redeem my promo code?

How do I save a promo code?

How do I manage my pet's profile?

Register your profile with a promo code

How can I view my payment history and access my receipts?

What is a home clinic?

What is the Pet Care Score?

Is the Pet Care Score a medical recommendation?

How is the Pet Care Score calculated?

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Your Vetster Appointment

How do I cancel my appointment?

What is Vetster's cancelation policy?

How can I request an appointment with a vet outside of their available hours?

How do I book an appointment?

Should I book with a veterinarian or a technician?

How can I prepare for my appointment?

How long are appointments?

Am I charged more if my appointment runs long?

My veterinarian/technician is late, what should I do?

What happens if I have technical issues during my appointment?

What if I am unhappy with my appointment?

Fecal Kit Cancelation and Replacement Policy

Can the veterinarian prescribe medication for my pet?

Can a prescription be filled at a local pharmacy?

Am I able to re-book with the same Vet or Technician for future appointments?

How do I view my previous appointments?

How do I get in touch with my vet after an appointment?

How can I share completed medical records with my home veterinary clinic?

How can I download a medical record?

What happens if I don’t show up to my appointment?

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