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For Pet Parents
For Pet Parents
Getting Started
Managing Your Account
Your Vetster Appointment
For Veterinarians & Technicians
Getting Started
Managing Your Account
Managing Your Appointment
Prescriptions
International Telehealth Consultations
Vets in the UK
VetsterRx Online Pharmacy
Wellness Plans
For Pet Parents Outside of Canada, the US, and the UK
Tech Support
Web
Mobile
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Help Center
For Pet Parents
For Pet Parents
Getting Started
Managing Your Account
Your Vetster Appointment
For Veterinarians & Technicians
Getting Started
Managing Your Account
Managing Your Appointment
Prescriptions
International Telehealth Consultations
Vets in the UK
VetsterRx Online Pharmacy
Wellness Plans
For Pet Parents Outside of Canada, the US, and the UK
Tech Support
Web
Mobile
For Pet Parents
Find answers to our most frequently asked questions from Pet Parents on Vetster.
What should I do in an emergency?
Vetster for Pet Parents Mobile App
Getting Started
How does Vetster work?
Why should I use Vetster?
Why should I book my pet a check-up?
What is telemedicine?
Is Vetster covered by my pet owner’s insurance?
What is the difference between a veterinarian (DVM) and a veterinary technician (RVT)?
Do I have to tell my regular vet about any online appointments?
The Veterinarian-Client-Patient Relationship (VCPR)
Should I book an appointment with a veterinarian?
Should I book a Vet Technician appointment?
Will my regular vet stop seeing me if I use Vetster?
Do I need to download any software or other programs to use Vetster?
Does it cost money to sign up as a Pet Parent?
How am I matched with a veterinarian?
What kind of symptoms can the vet treat?
Are the veterinary professionals licensed?
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Managing Your Account
Refer a Friend Program
How do I make a payment?
How do I update my payment method?
How do I redeem my promo code?
How do I save a promo code?
How do I manage my pet's profile?
Register your profile with a promo code
How do I find my transaction history?
How can I view my appointment receipt(s)?
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Your Vetster Appointment
What is Vetster's cancelation policy?
How do I cancel my appointment?
How can I request an appointment with a vet outside of their available hours?
How do I book an appointment?
Should I book with a veterinarian or a technician?
How can I prepare for my appointment?
How long are appointments?
Am I charged more if my appointment runs long?
My veterinarian/technician is late, what should I do?
What happens if I have technical issues during my appointment?
What if I am unhappy with my appointment?
Fecal Kit Cancelation and Replacement Policy
Can the veterinarian prescribe medication for my pet?
Can a prescription be filled at a local pharmacy?
Am I able to re-book with the same Vet or Technician for future appointments?
How do I view my previous appointments?
How do I get in touch with my vet after an appointment?
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