Help Center

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Help Center

For vets & techs

For vets & techs

Find answers to the most frequently asked questions from our veterinary partners.

Vetster for Vets Mobile App

Getting Started

What is the difference between telehealth, telemedicine, and teletriage?

What is general advice?

Vetster Standards for Virtual Care Appointments

What are Vetster's fees?

How are licenses verified?

What is the Accelerator Appointments program?

Is there any conflict of interest with me working at a clinic while also taking appointments on Vetster?

If I can't diagnose or prescribe in my state/province, what can I do on Vetster?

How does income tax work for Canada?

Does Vetster offer a white-label product?

Will I receive any training before I start on Vetster?

How do income tax and tax forms work for the US?

Is Vetster strictly dogs & cats focused?

Is there support and guidance I can access through Vetster?

Are behavior/training discussions acceptable for RVTs to perform remotely?

Do I pay sales tax on Vetster's platform fees? (Canada)

How can clients find me on Vetster?

I am licensed in several states/provinces, does this affect how I practice on Vetster?

Is there a minimum number of hours I need to be available on Vetster?

How does sales tax work for Canada?

I’m unsure what I'm allowed to do online, can Vetster help me?

Will I be an employee or an individual contractor?

How will I be paid?

How does Vetster benefit me as a veterinary professional?

What type of support does Vetster offer me?

Does Vetster dictate the advice I can give?

Do I have to be a Registered Veterinary Technician (RVT)?

Do I need liability insurance?

Do I have to be licensed/practicing in the US or Canada?

Can I take appointments that are outside of the state/province I am licensed in?

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Managing Your Account

Writing an "About me"

How do I update my languages spoken?

How do I export my Vetster iCalendar?

Where do I see my transaction history and payouts?

How do I share my Vetster profile?

How can I update which species I treat?

How do I set/update my availability?

How do I edit my rate?

How do I add or remove a license?

How can I import an external calendar?

Where do I input my clinic information?

How do I edit my "About me" section?

How can I generate a promo code for a client?

How do I add my signature?

How can I add or update my payout method?

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Managing Your Appointment

What is Request to Book and how does it work?

Noise Cancelation & Virtual Backgrounds

Client Cancelations and No-Shows

Can I refer the client/patient to a clinic or is this considered "steering"?

How much should I charge per appointment?

How can I obtain past medical records before an appointment?

Will the medical record be shared with my client’s home veterinary clinic?

Are invoices and payments automatically generated and sent out after each appointment?

How are medical records stored on Vetster?

What kind of issues can I expect to come up for veterinary technicians?

What happens if I get booked for an appointment that I can no longer accommodate?

How do I complete the medical record for an appointment?

Where can I view my appointments?

How do I add an appointment to my personal calendar?

Routine Fecal Diagnostic Kits (US Only)

What happens if I don't confirm an appointment?

Why was my appointment transferred?

What happens if I decline an appointment?

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Prescriptions

How does Vetster work with PetMedsⓇ?

How can I prescribe on Vetster? (United States)

How do I write a prescription on Vetster? (Canada)

Are there any restrictions on prescriptions I can write?

Do you provide legal advice to determine if prescribing across state lines is permitted?

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International Telehealth Consultations

What advice can be provided during a telehealth consultation to a pet owner in another country from where I practice?

How will I know that the pet owner is located in a country outside my region?

Who can provide international telehealth consultations on Vetster?

Does Vetster provide liability insurance?

How will income tax work for international telehealth consultations?

What does it mean to take an international telehealth consultation on Vetster?

What does it mean to provide information in the form of General Advice?

I am a licensed veterinarian outside of Canada, the UK and the US. Can I sign up with Vetster?

Will international clients be made aware that prescriptions and diagnoses will not be available to them?

What languages are supported?

In which currency will I be paid?

Can I opt out of providing telehealth appointments to clients outside my country of practice?

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Vets in the UK

Client Cancellations and No-Shows (UK)

Vetster for Vets Mobile App (UK)

Is Vetster strictly dogs & cats focused? (UK)

How does Vetster benefit me as a veterinary professional? (UK)

Can I prescribe on Vetster? (UK)

Do I need liability insurance? (UK)

Will the medical record be shared with my client’s home veterinary clinic? (UK)

How are licenses verified? (UK)

Will I receive any training before I start on Vetster? (UK)

Will I be an employee or an individual contractor? (UK)

What happens if I get booked for an appointment that I can no longer accommodate? (UK)

How are medical records stored on Vetster? (UK)

Can I refer the client/patient to a clinic or is this considered "steering"? (UK)

Are invoices and payments automatically generated and sent out after each appointment? (UK)

How will I be paid? (UK)

How can clients find me on Vetster? (UK)

How can I obtain past medical records before an appointment? (UK)

Is there a minimum number of hours I need to be available on Vetster? (UK)

How much should I charge per appointment? (UK)

Does Vetster dictate the advice I can give? (UK)

What are Vetster's fees? (UK)

How do I fulfill a prescription on Vetster? (UK)

What is an SQP? (UK)

How does income tax work for the UK?

Is there support and guidance I can access through Vetster? (UK)

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