Client Cancellations and No-Shows (UK)

Client No-Shows

For client no-shows, we ask that you reach out to our customer support team within 5 minutes via chat or email so we can help connect you. Our policy is that you stay on the call for at least 15 minutes. If the client doesn't show up for the appointment after 15 minutes please click the pop-up button My client didn't show up and immediately reach out to our live Support team.

If your client appears to be having technical difficulties joining the call session, reach out to our Support team immediately and remain on the call for a minimum of 15 minutes so our team can help the client to connect. 

In order to receive a partial payout for either of these instances it is required that you connect with our Support team. Please note you will have had to join the appointment on time in order to be eligible for a partial payout.

Appointment Cancellations

Note that partial payouts do not apply if your client cancels their appointment prior to the appointment start time. 

(Updated as of: January 31, 2023)