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Technical support
For pet parents
Getting Started
Managing Your Account
Your Vetster Appointment
For vets & techs
Getting Started
Managing Your Account
Managing Your Appointment
Prescriptions
International Telehealth Consultations
Vets in the UK
Vetster Plus
VetsterRx Online Pharmacy
For pet parents outside of Canada, US, and UK
Technical support
Web
Mobile
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Help Center
Technical support
For pet parents
Getting Started
Managing Your Account
Your Vetster Appointment
For vets & techs
Getting Started
Managing Your Account
Managing Your Appointment
Prescriptions
International Telehealth Consultations
Vets in the UK
Vetster Plus
VetsterRx Online Pharmacy
For pet parents outside of Canada, US, and UK
Technical support
Web
Mobile
Technical support
How to's and common solutions for technical issues with your device or appointment.
How can I contact Support?
I forgot my password. How can I reset it?
How do I change my password?
How do I update my address?
How can I update my email address?
How do I change my phone number?
How do I change my profile picture?
Web
My camera isn't working
How do I improve my sound quality?
How do I improve my overall video call quality?
How do I grant access to my camera/mic?
I can't hear the other person on my call
How do I clear my cache?
My microphone/speakers aren't working
I have poor internet connection.
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Mobile
I'm experiencing audio/video issues in my Mobile App appointment.
