I'm experiencing audio/video issues in my Mobile App appointment.

If you're experiencing audio or video issues in an appointment, try these troubleshooting tips to resolve the problem:

  1. Exit and rejoin the appointment session

  2. Make sure the device's camera and microphone are not physically blocked and are facing the right way

  3. Check your cellular or Wi-Fi connection, if you don't see at least 1 bar, move to where you have a better connection

  4. Check the volume level and ensure there is nothing muted

  5. Restart the app and try again

  6. Restart your device and try again

  7. Check your device's battery strength. If your battery is low, please charge your device.

If the above steps still do not resolve the problem, we recommend trying to connect from a different device or reaching out to our Support team for assistance!