If you're experiencing audio or video issues in an appointment, try these troubleshooting tips to resolve the problem:
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Exit and rejoin the appointment session
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Make sure the device's camera and microphone are not physically blocked and are facing the right way
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Check your cellular or Wi-Fi connection, if you don't see at least 1 bar, move to where you have a better connection
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Check the volume level and ensure there is nothing muted
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Restart the app and try again
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Restart your device and try again
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Check your device's battery strength. If your battery is low, please charge your device.
If the above steps still do not resolve the problem, we recommend trying to connect from a different device or reaching out to our Support team for assistance!