Our Customer Experience team is here to help, whether you have any unanswered questions or need some extra assistance.
Here's how you can get in touch with our team:
Live Chat: Simply start a chat by clicking the chat bubble icon at the bottom right-hand corner of the screen. Our chatbot will guide you through and help connect you with a team member for instant help.
Email: Send us an email at firstname.lastname@example.org. You'll receive a response from a team member within 24 hours.
Please note that our Customer Experience team is available 7 days a week, 7AM - 11PM EST (Tue, Wed, Thur) and 7AM - 1AM+1 EST (Fri, Sat, Sun, Mon) to answer any non-medical questions. If an inquiry is submitted outside of our normal business hours, our team will be in touch with you as soon as we're back. If you think you may have an emergency with your pet, please see here.