How can I contact Support?

If you have any unanswered questions or need some extra assistance, there are multiple ways to receive help on the platform! Here's how you can get in touch with our Support team:

Live Chat: Simply start a chat by clicking the chat bubble icon at the bottom right-hand corner of the screen. Our chatbot will guide you through and help connect you with a team member.

Email: Send our team an email at


Please note that our Support team is available 7 days a week, 7AM - 11PM EST (Tue, Wed, Thur) and 7AM - 1AM+1 EST (Fri, Sat, Sun, Mon) to answer any non-medical questions. If an inquiry is submitted outside of our normal business hours, our team will be in touch with you as soon as we're back. If you think you may have an emergency with your pet, please see here.