Prescriptions
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      How do I write a prescription on Vetster? (United States)

      VetsterRx fulfilled by PetMedsⓇ:

      VetsterRx is our integrated online pharmacy available for clients and partners in the US, fulfilled by PetMedsⓇ. If you determine a prescription is needed, you can prescribe directly within the Vetster platform, choosing from our list of nearly 1,000 medications, OTC items and a selection of therapeutic diet foods. Feel free to browse the available medications before your appointment by selecting Add a prescription in the prescription pad.

      We've made improvements for easy prescription fulfillment! Clients are now able to submit a prescription send request directly from the Vetster app. You no longer need to send a fax request to our Support team.


      Freeform prescriptions:

      Should your client wish to fulfill their prescription at a local or outside pharmacy, you can easily add a freeform prescription within the prescription pad. Read below for step-by-step instructions.

      1. Prescriptions can be added from the Rx tab within your appointment or the appointment page once your appointment has been completed.
      2. In the prescription pad, select the 3 dots and click Add a freeform prescription.
      3. Enter the required prescription details. You will also be asked whether the prescription can be filled at a human pharmacy. We use this information to provide clients with fulfillment options.
      4. Once you’ve completed entering the prescription details, select Add prescription. Your client will be notified that a prescription is now available. 

      We’ll take care of the rest. When your client receives a notification of their prescription, they'll request to have it sent to their local or online pharmacy directly from within the app. If you have any questions or concerns, please contact our Customer Experience team. We would be happy to help!

      Note: Please avoid emailing the Rx PDF to the client. It contains your personal contact information (necessary for a pharmacy to be able to contact you for verification of the script if needed), and a prescription cannot be filled by a pharmacist if presented directly by a client.