Client No-Shows
For client no-shows, we ask that you contact our Customer Experience team within 5 minutes and stay on the appointment call while we help the client connect. If, after our attempt to assist, the client doesn't show up for the appointment, please click the pop-up button 'My client didn't show up'.
If your client appears to be having technical difficulties joining the call session, reach out to our Customer Experience team immediately and stay on the call so our team can help the client connect.
In order to receive a partial payout for either of these instances, you must connect with our Customer Experience team within the first 5 minutes. Please note that you will have had to join the appointment on time in order to be eligible for a partial payout.
If our support team is offline, please wait on the call for at least 8 minutes in case the client is experiencing technical difficulties. If the client still fails to join, you may disconnect and send a message to our support team. Your message will be reviewed and responded to when the team returns.
Appointment Cancelations
Note that partial payouts do not apply if your client cancels their appointment before the appointment start time.