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  2. For Veterinarians & Technicians

My client is late/hasn't showed up


For client no-shows and those experiencing technical issues, we ask that you first reach out to our customer support team via chat or email (support@vetster.com). Our policy is that you stay on the call for at least 15 minutes. If the client doesn't show up for the appointment after 15 minutes please click the pop-up button "My client didn't show up" and immediately reach out to our live support team.
If you note that your client appears to be having technical difficulties joining the call session, reach out to our customer support team immediately and remain on the call for a minimum of 15 minutes so our team can help the client to connect. 

In order to receive a partial payout for either of these instances it is required that you connect with our customer support team.

Please see our partial payout key below.