Why was my appointment transferred?

In order to ensure we are providing the best possible experience for pet parents, your appointment may be transferred if you did not confirm your attendance.

If you did not confirm an upcoming appointment or if you selected ‘Unable to make this appointment,’ the appointment will be transferred to another available veterinarian. It’s important to ensure that your availability remains up to date and that you check notifications regularly for booked appointments during periods when you have availability.

Should you have any questions or require any assistance managing your availability, please reach out to our Customer Experience team. We’ll be happy to help!