The Veterinarian-Client-Patient Relationship (VCPR)

The veterinarian-client-patient relationship (VCPR) is a professional standard in the veterinary services industry. It is a relationship that is established mutually when a veterinarian and client decide that a pet will be treated. This includes the veterinarian taking responsibility for providing your pet medical with care; taking/keeping medical records, giving appropriate advice/treatment options, and diagnosing and prescribing medication.

Veterinary medicine is regulated both nationally and by state/province. Typically, a veterinarian is licensed to practice in one state/province, although some may be licensed in more than one. Depending on where the veterinarian is licensed, the VCPR may or may not be permitted to be established remotely. If the VCPR can be established remotely, the veterinarian is able to practice telemedicine, which includes diagnosing and prescribing medication to your pet.

If the VCPR is not able to be established remotely, the veterinarian is able to practice telehealth which includes providing general pet health/wellness advice and care. The vet will meet with you to evaluate your pet and answer your questions. They are a valuable source of reliable information and can give you a better sense of what to expect and what your next steps should be. They'll also be able to explain if a prescription is actually the best idea, or if something else is needed, like over-the-counter options for home care or diagnostic testing.

If you have any questions about your state or province's VCPR law, please reach out to our Customer Experience team. We’d be happy to help you find the right professional for your location.