Regulatory after-hours obligations rest with the licensed veterinarian and vary by jurisdiction and VCPR status. Within that framework, the platform offers tools that support coverage expectations, while responsibility remains with the clinician.
What Vetster provides
- 24/7 access to scheduling: Clients can book appointments at any time with other available veterinarians on the platform, which can support continuity when the original clinician is unavailable.
- Timely chat and triage: Vetster’s Support Team offers timely chat assistance to help clients navigate next steps. Vetster RVTs direct clients to appropriate options, for example booking with the treating veterinarian if available, selecting another Vetster veterinarian, or seeking in-person urgent or emergency care. Support does not provide medical advice.
- Client access to records: Clients have continuous access to their Vetster visit history, including summaries and care instructions, so they can share relevant information with an in-person clinic to streamline continuity of care.
- Medical-record documentation: The encounter record can be used to document the clinician’s after-hours plan, any referral or coverage arrangements made, and handoff instructions for the client.
Practical use
- Include your after-hours plan in the visit summary and document any referral or coverage arrangement in the medical record.
- Remind clients that they can access and share their Vetster records if they need to seek in-person care.